FAQ

At this time, we currently do not have family doctors accepting new patients.

Integrative medicine is a healing-oriented approach that focuses on the whole person (mind, body and spirit), considers all aspects of lifestyle and intelligently combines the best of conventional medicine and complementary therapies.

Generally, ‘alternative’ describes therapies used instead of conventional medical treatment, whereas ‘complementary’ describes treatments used in conjunction with conventional medicine. Integrative medicine combines the best practices from conventional, complementary and alternative therapies, resulting in complete health care– something we call, simply, “good medicine.”

Integrative medicine co-exists peacefully with conventional treatment plans. Our physicians are trained in conventional medicine as well as complementary approaches, and they successfully merge the strengths of both.

To protect your privacy and personal health information, we abide by the guidelines of the BC College of Physicians and Surgeons and the BC Medical Association. This means we have extensive physical, electronic and administrative security safeguards in place. We also have strict company policies regarding privacy and thorough training procedures to ensure adherence to these policies.

The fees we charge our patients are specifically for integrative and functional medicine programs and service that focus on wellness and prevention of illness, which are currently not a benefit of the MSP. Connect Health will bill BC Medical Services Plan (MSP) for any medically necessary diagnostic and treatment services our physicians provide.

Some of the fees for our services may be covered under your extended health plan. We encourage you to contact your insurance company to confirm coverage. When doing so, inquire specifically about “physician-based risk assessments,” “wellness coverage” and “alternative therapies.”

Many Connect Health services qualify as tax deductible medical expenses under Canada Revenue Agency legislation. For a detailed list of eligible expenses, see www.cra-arc.gc.ca

Yes. Our goal is to openly share information from the growing field of integrative medicine. We want our centre to be a community resource – a place where you can access up-to-date information, practical tools and personalized support.

No, you do not need to be referred by a physician to utilize our services and can book an appointment with any of our practitioners directly. Our physicians are happy to provide information and results back to your family physician however, with your approval of course, should you desire.