We are committed to providing you with the highest level of care to help you achieve your optimal health. Below you will find information and guidelines about our services.
Additionally, because appointments are in high demand, a last minute cancellation prevents someone else from taking your spot who may have benefited from the treatment or consultation time. Thank you for understanding the need for this policy.
If we don’t receive adequate notice of cancellation, you will be charged for the full amount of a missed, no-show or last minute cancellation.
Cancellations of Enhance appointments within the 24-hour cancellation time frame will be assessed a $35.00 charge.
We require three business days’ notice should you need to change or cancel your Begin appointment, otherwise your credit card will be charged for the full amount of your visit. This is necessary due to the limited number of Begin appointments available and the number of patients waiting.
As a result of this update, preventative medical lab services are not considered billable under MSP. This means that any referrals for such tests your physician may request, will need to be paid for privately.
However, should you have a medically indicated health concern, your physician is able to bill MSP for any laboratory or diagnostic tests they think are warranted and you will not be assessed any fees.
This service is available to our patients at a charge of $25 per renewal (there is no charge if you are an Enhance patient). This covers the administration time of both physician and Client Services to arrange with your pharmacy.
If you have not been to Connect Health in over six months, your physician may request a follow-up visit prior to refilling a prescription. You may need updated lab work and a review to ensure that the prescription and dosage are still suitable for your present needs.
Please allow at least three business days for us to process your request as we cannot readily assist with more urgent refills. As such, we encourage you to monitor your medication and review your needs with your physician during your medical appointment.
Thanks for understanding this protocol as we endeavor to provide you with the highest level of medical care.
Your health and optimal wellbeing are our main consideration. Please let us know how we can be of service to you.